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Gartner L2 Big Box US 2019 Webinar
Amazon leads in digital sales across nearly every major category, but persistent brick-and-mortar leaders have carved out space to grow despite the constant pressure. Leaders are exerting their category expertise in certain areas — wellness, technology support, home improvement — to win sales in their categories and build customer loyalty by providing valuable services with which multi-category retailers struggle to compete. The sixth annual Digital IQ Index: Big Box report benchmarks the digital performance of 76 retailers operating in the US and assesses loyalty, commerce, and search strategies.

Oct 3, 2019 11:00 AM in Eastern Time (US and Canada)

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